Privacy Policy

Islands Bracelets B.V. returns the trust you show in providing some of your personal data by striving to protect it and keep it confidential. This Privacy Policy describes the principles followed by Island Bracelets in the collection, processing and storage of your personal data and the guarantees of your rights regarding this data (confidentiality, access, security):

Who is responsible for processing your data?
Island Bracelets, with registered office at Horstpad 4 3871 JN, Hoevelaken, The Netherlands, is responsible for the processing of personal data collected on the website https://www.island-bracelets.com.

What data do we collect?
The term “Data” refers to any personal information that may be used to identify you as an individual and that you provide to the Processing Manager to register on the Website and create an account, receive information or proceed with an online order. Only the data necessary for the successful execution of our e-commerce and retail activity, involving the items and services offered on the Website island-bracelets.com.

The personal data we collect includes:

• your details (title, surname, first name, email, telephone number, full address, etc.),
• your delivery information (surname/first name, street, postcode, town/city, country, delivery comments, etc.),
• your personal preferences, including your marketing preferences (subscriptions to our newsletter, etc.)
• information about the products you have viewed,
• bank payment data,
• your order history,
• a record of emails exchanged with customer service.

The creation of an account on the Website requires the creation of a password. This password is encrypted and is known only by you. We are not able to access it. Should you forget your password, a link to set a new password will be sent to your contact email.

Why do we collect your data?
The processing of your personal data allows us to provide you with the Website’s services, to improve our services and to maintain a secure environment.
Your data is processed for the following main purpose:

• to carry out the transactions relating to our commercial relationship (orders, payment, deliveries, invoices, accounting, satisfaction surveys, customer service, etc.).

And more specifically for:

• the management of your Account, your registration and your connection to our site, as well as the provision of the services to which they give access respectively (online ordering, private sales, sending of newsletters, etc.);
• the management of your orders;
• the management of the delivery of your orders;
• the management of our customer relationship and your complaints;
• the creation of a customer database for customer loyalty, prospection, promotion and market research activities (improving your user experience and our services), in accordance with the regulations in force;
• ensuring a personalized browsing experience on the Website: making our Website easier to use and adapting our products and services to your interests and needs (record of last products viewed, personalized recommendations);
• statistical purposes;
• Island Bracelets compliance with its legal obligations as a publisher of electronic communication services for the public online (preventing or detecting fraud or abuse, handling security incidents, uses and violations of our general terms of use, improving browsing conditions, etc.).
  
  

For whom is your data intended?
The personal data collected is processed by Island Bracelets to provide you with the services you request and in accordance with the defined purposes. Island Bracelets agrees not to sell your personal data to third parties. Island Bracelets may need to transfer your personal data to certain service providers and partners that help Island Bracelets provide and improve its services, such as:

• Logistic and delivery provider (carriers, couriers),
• Technical provider (internet service providers, companies specializing in computer and telematic services),
• Payment provider (banking operators),
• Marketing provider (companies engaging in marketing activities (including social media organisations), companies specializing in market research and data processing, call center companies, publishing and distribution companies).

In its capacity as controller, Island Bracelets ensures that all of its service providers and partners, subcontractors or co-processors comply with the General Data Protection Regulation (GDPR) and, in particular, implement all technical and organisational measures possible to ensure the confidentiality and security of your data. 
Where these partners are located outside the European Union, Island Bracelets shall take all appropriate measures to ensure the security of such data transfers through one of the following measures:

• either by obtaining your express and unequivocal consent to share your personal data with these third parties,
• or by entering into data transfer agreements containing the standard European Commission clauses or by imposing the provisions of Article 28 of the General Data Protection Regulation.

For how long do we keep your data?
In accordance with the legislation and regulations in force, we do not keep your data beyond the period strictly necessary for the purposes set out above. This period varies depending on the purpose of the processing. At the end of this retention period, your data will be permanently erased or irreversibly anonymised.

Data from your customer account
5 years from the end of the relationship with the Website. This period starts from the last order, from the last connection to your customer account, from the last call to customer service, from an email sent to customer service, from when you click on a link sent in an email from Island Bracelets, or from when you place a product in the basket without fulfilling the purchase.

Purchase data
Billing data retained until the end of the corresponding financial year and the legal retention period (7 years)

Payment data
Payment details retained until certification of payment and completion of the relevant administrative and accounting formalities with regard to your right of retraction and the conditions applied for disputing the payment.

Subscription to advertising communications
Data retained for this purpose until the end of the service or until you cancel your subscription to the service, which can be carried out at any time (by clicking on the "unsubscribe" link at the end of our newsletters).

What are your rights?
In accordance with the applicable regulations, you have the right to query, access, modify, limit, rectify, delete and oppose your personal data, as well as the right to define instructions regarding the use of your data after your death. You may retract your consent to receive our commercial information at any time. You may request to receive a copy of any personal information in our possession. You can exercise the rights above by contacting us:
Island-Bracelets
Horstpad 4
3871 JN Hoevelaken
The Netherlands
info@island-bracelets.com

In accordance with regulations, you can lodge any complaint with the competent supervisory authority in The Netherlands: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How do we protect your data?
We ensure the security of your personal data by providing enhanced protection, using specific technical and organisational security measures, to prevent your personal data from being used illegally or fraudulently. We make sure that your personal data is not disclosed, misrepresented, damaged or altered and that unauthorised third parties do not have access to it. We train our employees and collaborators in the importance of confidentiality and personal data protection. We limit the number of employees with access to your data to those who directly contribute to providing you with quality services.

How can you contact us?
Island-Bracelets
Jurgen Tomassen
Horstpad 4
3871 JN Hoevelaken
The Netherlands
info@island-bracelets.com / +31 6 53 21 35 22